An issue tracker is where work becomes real. A problem described in chat is a conversation; the same problem in the tracker is a commitment with an owner and a state.
This is why routing matters more than collecting. Feedback that sits in a separate tool is feedback that has to be triaged twice — once to decide it is real, and again to re-enter it where the work happens.
Filing directly into the tracker has a cost: noise. The mitigation is not to add a manual step, but to make the intake form structured enough that a triager can dismiss or promote a report in seconds.
Why it matters
Work that is not in the tracker does not get scheduled. Feedback that never reaches the tracker never gets fixed.